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CANCELLATION POLICY KANVASA

Cancellation right

You have the right to cancel this contract within 14 days without stating any reasons. The cancellation period is 14 days starting from the day you or a third party appointed by you who is not the carrier takes the merchandise into possession. To make use of your cancellation right, we ask you inform us (Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@kanvasa.de, Phone: 04086698674) and expressly declare your decision to cancel this contract (e.g. by letter, fax or email). You can use the attached sample form if you like. This is not required however. In order to adhere to the cancellation period, it is sufficient to send off the notice stating your intention to invoke your cancellation right before the cancellation period expires.

Consequences of cancellation

Should you cancel this contract, we are committed to refund all payments you made to us, including shipping costs (but excluding additional costs incurred by selecting a different type of delivery than the most cost effective standard shipping method offered by us), immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. Unless something else was expressly arranged with you, we will use the same payment method for the refund as the one you chose for the original transaction. Under no circumstances will you be charged with any fees resulting from the refund. We reserve the right to withhold any refunds until we have received the merchandise or until you have provided proof that. You have to send back the merchandise, depending on whatever occurs first.


Shippments and returns of products from Kanvasa brand are handled throug Amazon Logistics. We have no knowledge in advance, in which Amazon Logistics Centers the respective return will to be processed. This information will only be assigned to us by Amazon Logistics upon registration of the return. In addition, to each return shipment a return slip must be added to the package. Therefore, we ask you in any case to contact first our customer service before returning the product: support@kanvasa.de. Than we will provide the return address and the return slip. In any case, do not simply send any goods to our office address or the Amazon Logistics Center.

Please do this immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. The period is considered as observed if you send off the merchandise before the period of 14 days has expired. You bear the direct costs for returning the merchandise. You only need to cover the costs for potential depreciation of the merchandise if the depreciation in question results from handling other than what is necessary to ascertain the nature, features and functioning of the merchandise.

Sample cancellation form

(If you would like to cancel this contract, please fill out below form and send it to us.)

– Addressed to: Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@kanvasa.de

RETURN ADDRESS FOR GOODS: Please contact for that our customer service: support@kanvasa.de

– Here by I cancel the purchase agreement of [name of item]

– Ordered on

– Customer Name

– Customer Adress

– Signature (In case printed on paper, otherwise not required)

– Date

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owner@example.com